Direct Debit Terms & Conditions

To request a Direct Debit arrangement, please complete this form

Last updated: Feb 2023

TERMS & CONDITIONS

  • Direct Debit arrangements can be set up via bank account or credit card

  • The minimum amount for a Direct Debit arrangement is $250.00

  • A setup fee is charged for all Direct Debit arrangements

  • Upfront payment

    • If the event start date is less than 4 weeks away, a $500 upfront payment is required

    • If the event start date is more than 4 weeks away, a $250 upfront payment is required

  • All Direct Debits are withdrawn monthly, fortnightly or weekly.

  • GetFROST reserve the right to request any outstanding amount is paid in full prior to the event start date. In this instance, you will be notified in writing of the outstanding amount, the existing Direct Debit will be cancelled by GetFROST and you will be required to make full payment for the outstanding amount in order to attend the event

  • You can find the Cancellation Policy here

  • GetFROST use Pay Advantage for all Direct Debit processing. You can find their Direct Debit Arrangement listed below. Their arrangement forms part of these Terms & Conditions

PAY ADVANTAGE DIRECT DEBIT ARRANGEMENT

The below arrangement is set by Pay Advantage and may change without notice.

Provider refers to GetFROST.

The Upfront (if specified) and Recurring Debits will be debited from the nominated account according to the schedule specified above. Recurring Debits continue until the Direct Debit has been cancelled or the Amount Reached has been specified and met. Any on-charged fees are excluded when determining if the Amount Reached has been met.

If a scheduled debit date has passed before the Direct Debit has been activated (authorised and approved) then these debits will occur on the next possible processing day after activation.

It is your responsibility to ensure that:

  • your nominated account can accept direct debits (your financial institution can confirm this); and

  • that on the scheduled debit date there are sufficient cleared funds in the nominated account; and

  • you advise us if the nominated account is transferred or closed.

If your debit is returned or dishonoured by your financial institution, the dishonoured debit will be re-debited from your nominated account in addition to any applicable fee(s) as listed above. Dishonoured debits may be re-debited together with other scheduled debit(s). Should you cancel the Direct Debit, instruct your bank not to make payment, or more than two (2) consecutive debits are dishonoured we may cancel this agreement and the remaining scheduled amount plus all penalty charges will be due and payable.

CHANGES TO THE ARRANGEMENT

Changes to the drawing arrangements can be made by clearly outlining the requested change(s) in writing and sending them to the Provider. Changes may include deferring a debit, altering debit amounts, stopping a debit, suspending the Direct Debit, or cancelling the Direct Debit completely.

ENQUIRIES

All enquiries should be made to the Provider in the first instance, and then to Pay Advantage®. All communication should include your full name and/or company name, the BSB/Account number being debited, and return contact details.

DISPUTES

If you believe a debit has been initiated incorrectly, we encourage you to take the matter up directly with the Provider in the first instance. If the dispute remains unresolved, then you can lodge your concern in writing with Pay Advantage®. You will receive a refund of the debited amount(s) if the reason for the debit(s) is not substantiated.

CONTACT

For changes, enquiries or disputes regarding your Direct Debit, please contact GetFROST directly in the first instance, via williamfrost@getfrost.net and we will respond within 48 hours.